Terms of Business
1. Introduction
These Terms of Business (“Terms”) govern the provision of advisory services by JADAI (“we”, “our” or “us”) to our clients (“you” or “your”).
By purchasing or subscribing to any JADAI service, you confirm that you have read, understood and agree to these Terms.
These Terms apply to all services provided by JADAI unless otherwise agreed in writing.
They should be read alongside our Privacy Policy, Website Terms of Use, Website Disclaimer and any other policies published on our website.
2. About JADAI
JADAI is an independent Business Advisory practice providing professional advisory services to businesses throughout the United Kingdom.
Our purpose is to help businesses make better business decisions through independent advice, practical recommendations and objective business insight.
Our services may include advice relating to business improvement, productivity, governance, Technology, including Artificial Intelligence (AI), but every recommendation begins with understanding your business rather than promoting a particular technology or solution.
Unless otherwise agreed in writing, all services are delivered remotely.
3. Our Services
JADAI currently provides the following core services:
• Business Health Check
• Advisory Membership
Each service has its own scope, deliverables, pricing and timescales as described on our website or within any written proposal.
Nothing in these Terms obliges JADAI to provide services outside the agreed scope unless both parties agree in writing.
4. Independent Advice
Independence is one of JADAI’s core principles.
We do not:
• sell software;
• act as software resellers;
• receive referral commissions;
• recommend suppliers because of commercial relationships;
• provide IT support;
• implement business systems;
• manage implementation projects; or
• accept incentives that could compromise our independence.
Every recommendation is made solely in the interests of your business.
Where appropriate, we may recommend that you seek specialist advice from accountants, solicitors, IT providers or other professional advisers.
Any such recommendation is made because we believe it is in your best interests and not because of any commercial relationship.
Professional Independence
Our independence means we may recommend that no action is taken where we believe this is in your best interests. We will never recommend technology, additional services or further work unless we genuinely believe it will provide value to your organisation.
5. Scope of Services
Each published service includes a clearly defined:
• scope;
• deliverables;
• price; and
• expected delivery timeframe.
Our Business Health Check is a fixed-scope advisory service that provides an independent assessment of your business together with practical recommendations and a personalised 90-Day Improvement Plan.
Advisory Membership provides ongoing access to independent business advice throughout your subscription period and includes the services described on our website at the time of purchase.
Any work requested outside the agreed scope may require a separate quotation, revised proposal or additional fee.
We will always discuss this with you before undertaking any additional work.
6. Client Responsibilities
To enable us to provide effective advice, you agree to:
• provide accurate and complete information;
• complete questionnaires honestly and to the best of your knowledge;
• provide requested information within a reasonable timeframe;
• notify us of any material changes that may affect our advice;
• ensure you have authority to provide any information submitted to us; and
• review our recommendations within the context of your own business before making decisions.
Our advice depends upon the accuracy and completeness of the information you choose to provide.
We will not normally verify information independently unless this has been expressly agreed as part of the engagement.
You remain responsible for all business decisions made by your organisation, including any decision to implement, delay or disregard our recommendations.
7. Delivery of Services
Unless otherwise agreed in writing, all JADAI services are delivered remotely.
Depending on the service purchased, delivery may include:
• structured online questionnaires;
• email correspondence;
• online advisory meetings;
• telephone discussions;
• review of supporting documentation (where provided);
• professionally prepared reports; and
• ongoing advisory support.
Delivery timeframes commence once we have received:
• payment in full (where applicable);
• a completed questionnaire (where required); and
• any supporting information you choose to provide.
If additional clarification or information is required during the engagement, delivery times may be extended accordingly. Where this happens, we’ll keep you informed of any revised timescales.
8. Business Health Check
The Business Health Check is a fixed-price advisory service designed to provide an independent review of your business.
Our review is based on the information you provide together with our professional judgement and experience.
Following completion of the review, you’ll receive a professionally prepared Business Health Review, which may include:
• an overview of your business;
• key findings;
• areas of strength;
• opportunities for improvement;
• Technology, including Artificial Intelligence observations (where appropriate);
• prioritised recommendations; and
• a personalised improvement plan.
The Business Health Check is intended to support informed decision-making.
It should not be interpreted as a guarantee of future business performance or as a substitute for legal, financial, tax or other specialist professional advice where such advice is required.
9. Advisory Membership
Advisory Membership provides ongoing access to independent business advice over the agreed membership period.
Membership is intended to support better decision-making as your business evolves and may include, depending on your membership level:
• scheduled online advisory meetings;
• business improvement discussions;
• strategic planning support;
• Technology, including Artificial Intelligence advice;
• supplier and proposal reviews;
• accountability discussions;
• email support;
• telephone support; and
• other advisory services included within your chosen membership.
Membership is an advisory relationship rather than a consultancy project.
The nature, frequency and duration of support will depend on the membership plan you have purchased.
Unless expressly stated otherwise:
• membership benefits apply only while your subscription remains active;
• unused meetings or advisory time do not roll forward into future subscription periods;
• membership benefits are not transferable; and
• support is provided during normal business hours unless otherwise agreed.
From time to time we may make reasonable improvements to our membership offering.
Any changes will not reduce services that have already been paid for during your current subscription period.
10. Technology, including Artificial Intelligence
Technology should support your business rather than become the objective.
Where appropriate, we may assess opportunities involving technology or Artificial Intelligence (AI) as part of our advisory services.
Any recommendations relating to technology or AI are based upon:
• your business objectives;
• operational requirements;
• governance considerations;
• commercial practicality; and
• our independent professional judgement.
We do not recommend technology because it is new, fashionable or commercially advantageous to us.
Equally, we may recommend that no investment is made where we believe existing processes or alternative improvements are likely to deliver greater business value.
11. Professional Judgement and No Guarantee of Results
Every recommendation provided by JADAI represents our independent professional opinion based on:
• the information available at the time of the engagement;
• our experience and judgement; and
• the agreed scope of the service.
Business performance depends on many factors beyond our control, including leadership, implementation, market conditions, economic circumstances and organisational capability.
For this reason, we cannot guarantee that following our recommendations will produce any specific business outcome.
You remain responsible for evaluating our advice and deciding whether, when and how any recommendation should be implemented.
12. Fees and Payment
Unless otherwise stated, all prices published by JADAI are exclusive of VAT.
VAT will be added where applicable at the prevailing rate.
Payment is required in advance unless alternative arrangements have been agreed in writing.
For fixed-price services, work will normally begin only after:
• payment has been received in full;
• any required onboarding information has been completed; and
• we have accepted the engagement.
For Advisory Membership, subscription fees are payable in accordance with the membership plan selected at the time of purchase.
Failure to make payment may result in:
• delayed commencement of services;
• suspension of ongoing membership benefits; or
• cancellation of the engagement until payment has been received.
Accepted payment methods are those published on our website or otherwise agreed with you in writing.
13. Cancellations and Refunds
You may request to cancel a service at any time before work has commenced.
For the purposes of these Terms, work is considered to have commenced when we begin preparing or delivering the agreed service. This may include:
• reviewing completed questionnaires;
• analysing information or supporting documentation;
• undertaking research or business review activities;
• preparing recommendations or reports;
• scheduling advisory meetings; or
• commencing Advisory Membership services.
Where work has not commenced, refunds will normally be provided in accordance with our Refunds & Cancellations Policy.
Once work has commenced, refunds will not normally be available because professional time and resources have already been allocated to your engagement.
Nothing in these Terms affects any statutory rights that may apply.
14. Confidentiality
Confidentiality is one of JADAI’s core professional standards.
We treat all information provided by our clients as confidential and use it solely for the purpose of delivering the agreed advisory services.
We will not disclose confidential information except:
• with your permission;
• where required by law;
• where disclosure is necessary to protect our legal rights; or
• where trusted professional service providers assist us in delivering our services under appropriate confidentiality obligations.
Where requested, we’re happy to enter into a suitable Non-Disclosure Agreement (NDA) before work begins.
15. Data Protection
We process personal information in accordance with:
• the UK General Data Protection Regulation (UK GDPR);
• the Data Protection Act 2018; and
• other applicable UK data protection legislation.
Further information about how we collect, use, store and protect personal information is available in our Privacy Policy.
By engaging our services, you confirm that any personal information you provide has been obtained lawfully and that you have the necessary authority to share it with us where required.
16. Intellectual Property
Unless otherwise agreed in writing, all intellectual property rights in JADAI’s:
• assessment methodologies;
• advisory frameworks;
• reports;
• templates;
• documents;
• processes;
• written recommendations;
• website content; and
• original materials
remain the property of JADAI.
Upon payment in full, you are granted a non-exclusive, non-transferable licence to use the reports and written materials we provide for your own internal business purposes.
Unless we have provided prior written permission, our materials must not be:
• sold;
• republished;
• licensed to third parties;
• commercially distributed;
• substantially reproduced; or
• presented as the work of another individual or organisation.
Nothing in these Terms transfers ownership of JADAI’s intellectual property to the client.
17. Limitation of Liability
To the fullest extent permitted by law, JADAI’s total liability arising from any engagement shall not exceed the total fees paid by the client for the relevant service.
JADAI shall not be liable for any:
• indirect loss;
• consequential loss;
• loss of profit;
• loss of revenue;
• loss of business opportunity;
• reputational damage;
• business interruption; or
• decisions made by the client following receipt of our advice or recommendations.
Our services are intended to support informed business decision-making.
Responsibility for all business decisions, investments, implementation activities and their outcomes remains entirely with the client.
Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.
18. Force Majeure
JADAI shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.
These circumstances may include, but are not limited to:
• natural disasters;
• severe weather;
• fire or flood;
• cyber incidents;
• utility failures;
• telecommunications failures;
• industrial disputes;
• illness;
• government action; or
• other events outside our reasonable control.
Where reasonably practicable, we’ll notify you of any significant delays and work with you to agree revised delivery arrangements.
19. Changes to These Terms
We may update these Terms of Business from time to time to reflect changes in:
• our services;
• business practices;
• applicable legislation;
• regulatory requirements; or
• operational improvements.
The latest version will always be published on our website.
Any revised Terms will apply to new engagements entered into after the date of publication.
Where you have already engaged JADAI to provide a service, the Terms that were in force when your order was accepted will continue to apply for the duration of that engagement unless we both agree otherwise in writing.
20. Governing Law
These Terms of Business, together with any dispute or claim arising from them or relating to the services provided by JADAI, shall be governed by and interpreted in accordance with the laws of England and Wales.
Both parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from these Terms or from the provision of our services, except where applicable law provides otherwise.
21. Severability
If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be treated as severed from the remaining Terms.
The remaining provisions shall continue in full force and effect.
22. Entire Agreement
These Terms, together with any written proposal, quotation, service description and the policies published on our website, constitute the entire agreement between JADAI and the client in relation to the services provided.
They supersede any previous discussions, correspondence or understandings relating to the same engagement unless expressly agreed otherwise in writing.
No variation to these Terms shall be effective unless confirmed in writing by JADAI.
23. Contact Us
If you have any questions about these Terms of Business or any of our advisory services, please contact us.
JADAI
Independent Business Advisory
Email: contact@jadai.co.uk
Website: jadai.co.uk
Privacy Policy
1. Introduction
JADAI (“we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you:
• visit our website;
• contact us;
• purchase or enquire about our services;
• become a client; or
• otherwise interact with JADAI.
We are committed to processing personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy legislation.
By using our website or engaging our services, you acknowledge this Privacy Policy.
2. Who We Are
JADAI is an independent Business Advisory practice helping businesses make better business decisions through independent advice, practical recommendations and objective business insight.
For the purposes of UK data protection law, JADAI is the Data Controller for the personal information described in this Privacy Policy.
Contact Details
JADAI
Email: contact@jadai.co.uk
Website: www.jadai.co.uk
If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details above.
3. Information We Collect
The information we collect depends on how you interact with us.
Information You Provide
You may provide us with information including:
• your name;
• business name;
• job title;
• email address;
• telephone number;
• business address;
• information submitted through contact forms;
• questionnaire responses;
• information shared during advisory meetings;
• correspondence with us;
• documents you choose to provide; and
• payment information (processed securely through our payment provider).
You should only provide information that is relevant to the services we are providing.
Information We Collect Automatically
When you use our website, we may automatically collect certain technical information, including:
• IP address;
• browser type;
• operating system;
• pages visited;
• referring website;
• date and time of your visit;
• device information; and
• website usage statistics.
This information helps us improve our website, maintain security and better understand how visitors use our services.
Cookies
Our website uses cookies and similar technologies.
Further information about the cookies we use can be found in our separate Cookie Policy.
4. How We Use Your Information
We use your personal information to:
• respond to enquiries;
• communicate with you;
• provide our advisory services;
• prepare Business Health Reviews;
• deliver Advisory Membership services;
• administer client accounts;
• process payments;
• improve our services;
• improve our website;
• comply with legal obligations;
• maintain business records;
• detect fraud and protect our business; and
• send service-related communications.
Where you have given your consent, we may also send occasional updates about JADAI’s services.
You may withdraw your consent to marketing communications at any time.
5. Lawful Bases for Processing
Under UK GDPR, we process personal information using one or more of the following lawful bases:
Contract
Where processing is necessary to provide the services you have requested or to take steps before entering into a contract.
Legitimate Interests
Where processing is necessary for the legitimate interests of operating and improving our business, provided those interests do not override your rights and freedoms.
Examples include:
• responding to enquiries;
• improving our services;
• website security;
• preventing fraud; and
• maintaining business records.
Legal Obligation
Where processing is necessary to comply with applicable laws or regulatory requirements.
Consent
Where you have given your consent, such as for receiving marketing communications.
You may withdraw your consent at any time without affecting the lawfulness of processing carried out before consent was withdrawn.
6. Sharing Your Information
We treat your personal information as confidential and will never sell your personal information to third parties.
We will only share your information where it is necessary to provide our services, comply with legal obligations or protect our legitimate business interests.
This may include sharing information with trusted service providers who assist us in operating our business, such as:
• website hosting providers;
• email service providers;
• cloud storage providers;
• payment processors;
• video conferencing platforms;
• professional advisers, including accountants or solicitors; and
• IT and cybersecurity providers.
Where third-party providers process personal information on our behalf, we take reasonable steps to ensure they maintain appropriate security measures and comply with applicable data protection legislation.
We may also disclose personal information where required by law, court order or other legal process.
7. International Data Transfers
Some of the third-party services we use may store or process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.
These safeguards may include:
• transfers to countries recognised as providing an adequate level of protection;
• the use of approved contractual safeguards; or
• other lawful transfer mechanisms permitted under UK GDPR.
8. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.
These measures may include:
• secure password management;
• encrypted communications where appropriate;
• secure cloud-based systems;
• restricted access to personal information;
• routine software updates; and
• appropriate cybersecurity practices.
While we take reasonable steps to protect your information, no method of transmitting or storing data electronically can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to:
• provide our services;
• comply with legal obligations;
• resolve disputes;
• enforce our agreements; or
• maintain appropriate business records.
The length of time we retain information depends on the nature of the information and the purpose for which it was collected.
When personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with our internal data retention procedures.
10. Your Rights
Under UK data protection law, you may have the right to:
• access the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information where applicable;
• restrict the processing of your information;
• object to certain types of processing;
• request transfer of your personal information to another organisation where applicable; and
• withdraw consent where processing is based on your consent.
These rights are not absolute and may be subject to legal or regulatory exceptions.
If you wish to exercise any of your rights, please contact us using the details provided in this Privacy Policy.
We will respond to valid requests within the timescales required by applicable law.
11. Marketing Communications
Where you have requested information about our services or have given your consent, we may occasionally send you updates relating to:
• JADAI services;
• business insights;
• articles or resources;
• events; or
• other information we believe may be of interest.
You may opt out of marketing communications at any time by:
• clicking the unsubscribe link in our emails; or
• contacting us directly.
Service-related communications, including those relating to active enquiries or client engagements, are not considered marketing communications and may still be sent where necessary.
12. Links to Other Websites
Our website may contain links to third-party websites for your convenience or reference.
We are not responsible for the privacy practices, content or security of those external websites.
We encourage you to review the privacy policies of any third-party websites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
• our services;
• business operations;
• legal requirements;
• technology; or
• data protection practices.
The latest version will always be published on our website.
Where appropriate, significant changes will be communicated through our website or by other reasonable means.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us.
JADAI
Independent Business Advisory
Email: contact@jadai.co.uk
Website: www.jadai.co.uk
If you remain dissatisfied after contacting us, you may also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO).
The ICO can be contacted via www.ico.org.uk.
Website Disclaimer
Website Disclaimer
The information provided on this website is published by JADAI for general information purposes only.
While we make every reasonable effort to ensure that the information on this website is accurate, current and useful, we make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability or availability of the website or the information, services or materials contained on it.
Any reliance you place on the information provided is entirely at your own risk.
Independent Business Advice
JADAI is an independent Business Advisory practice.
The information published on this website is intended to help business owners and leaders better understand our services and the topics we advise on.
Nothing on this website should be interpreted as personalised business advice, professional consultancy or a recommendation that is suitable for every business.
Every business is different.
Advice that may be appropriate for one organisation may not be appropriate for another.
Professional advice should always take account of your specific circumstances.
No Professional Relationship
Your use of this website does not create a client relationship between you and JADAI.
A professional advisory relationship only exists once:
• we have agreed to provide services;
• your engagement has been accepted; and
• both parties are bound by the applicable Terms of Business.
Until that point, any information provided through this website, by email or during an initial enquiry should not be relied upon as formal professional advice.
No Guarantee of Results
Business performance depends on many factors beyond our control.
Although we aim to provide practical, commercially focused guidance, we cannot guarantee that following any information on this website will result in:
• increased profits;
• business growth;
• operational improvements;
• cost savings;
• successful technology adoption;
• successful Artificial Intelligence implementation; or
• any other specific commercial outcome.
Any business decision remains your responsibility.
Artificial Intelligence
JADAI provides independent advice that may include consideration of Artificial Intelligence (AI) where appropriate.
Any references to AI on this website are provided for general information only and should not be interpreted as a recommendation that AI is appropriate for every business.
Technology should support business objectives rather than become an objective in itself.
Recommendations relating to AI should always be considered within the wider context of your business, strategy, governance and operational requirements.
Third-Party Information
From time to time, this website may refer to or link to third-party organisations, products, services or websites.
Such references do not constitute:
• endorsement;
• recommendation;
• approval; or
• commercial partnership.
We have no control over the content, availability or privacy practices of external websites and accept no responsibility for them.
You access third-party websites entirely at your own risk.
Website Availability
While we make reasonable efforts to keep this website available and operating correctly, we do not guarantee uninterrupted access.
We accept no responsibility for any temporary interruption, technical issue, maintenance period or other event that may affect the availability of the website.
Limitation of Liability
To the fullest extent permitted by law, JADAI shall not be liable for any direct, indirect, incidental, consequential or special loss or damage arising from:
• use of this website;
• reliance on information published on this website;
• inability to access the website;
• errors or omissions in website content; or
• use of linked third-party websites.
Nothing in this disclaimer excludes or limits liability where such exclusion would be unlawful.
Intellectual Property
Unless otherwise stated, all content published on this website, including text, graphics, branding, logos, reports, methodologies and original materials, is the intellectual property of JADAI.
No content may be copied, reproduced, distributed, modified or republished without our prior written permission, except where permitted by applicable law.
Changes to This Disclaimer
We may update this Website Disclaimer from time to time.
The latest version will always be published on this website and will take effect from the date of publication.
Contact Us
If you have any questions about this Website Disclaimer, please contact us.
JADAI
Independent Business Advisory
Email: contact@jadai.co.uk
Website: jadai.co.uk
Website Terms of Use
1. Introduction
These Website Terms of Use (“Terms”) govern your access to and use of the JADAI website.
By accessing or using this website, you agree to be bound by these Terms.
If you do not agree with these Terms, you should stop using this website immediately.
These Terms apply only to the use of this website. If you engage JADAI to provide advisory services, those services are governed by our separate Terms of Business.
2. About JADAI
JADAI is an independent Business Advisory practice helping businesses make better business decisions through independent advice, practical recommendations and objective business insight.
Our website provides information about our business, services and areas of expertise.
Nothing on this website constitutes personalised professional advice or creates a client relationship.
3. Use of This Website
You agree to use this website only for lawful purposes and in a manner that does not:
• breach any applicable law or regulation;
• infringe the rights of others;
• interfere with the operation or security of the website;
• introduce malicious software or harmful code;
• attempt to gain unauthorised access to our systems;
• disrupt other users’ access to the website; or
• misuse any content or functionality provided.
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been breached.
4. Website Content
The information provided on this website is intended for general information only.
While we make reasonable efforts to keep content accurate and up to date, we do not guarantee that all information will always be complete, accurate or current.
Information published on this website should not be relied upon as a substitute for professional advice tailored to your specific circumstances.
Before making important business decisions, you should seek appropriate professional advice.
5. No Client Relationship
Your use of this website, including submitting an enquiry or downloading information, does not create a client relationship with JADAI.
A professional relationship only begins once:
• we have agreed to provide services;
• your engagement has been accepted; and
• the applicable Terms of Business apply.
Until then, any discussions or information exchanged should not be regarded as formal professional advice.
6. Intellectual Property
Unless otherwise stated, all intellectual property rights in this website, including:
• text;
• branding;
• logos;
• graphics;
• reports;
• methodologies;
• documents;
• downloadable resources; and
• original content
are owned by or licensed to JADAI.
You may:
• view pages for your own personal or internal business use;
• download or print individual pages for reference; and
• share links to publicly available pages.
You may not, without our prior written permission:
• copy substantial parts of the website;
• reproduce or republish content;
• distribute content commercially;
• modify or adapt our materials;
• remove copyright notices; or
• present our work as your own.
7. Links to Third-Party Websites
Our website may include links to third-party websites for your convenience.
These links do not imply that JADAI endorses or accepts responsibility for the content, services or privacy practices of those websites.
Access to third-party websites is entirely at your own risk.
8. Website Availability
We aim to keep this website available and functioning correctly.
However, we do not guarantee uninterrupted access and may suspend, withdraw or modify the website at any time without notice for maintenance, security or operational reasons.
We shall not be liable for any loss arising from temporary unavailability of the website.
9. Limitation of Liability
To the fullest extent permitted by law, JADAI accepts no liability for any loss or damage arising from:
• your use of this website;
• reliance on information published on this website;
• inability to access the website;
• errors or omissions in website content;
• technical faults; or
• third-party websites linked from this website.
Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.
10. Privacy and Cookies
Your use of this website is also governed by our:
• Privacy Policy; and
• Cookie Policy.
These explain how we collect, use and protect personal information, together with how cookies are used on our website.
11. Changes to These Terms
We may update these Website Terms of Use from time to time.
The latest version will always be published on this website and will take effect from the date shown at the top of this page.
Continued use of the website after any updates constitutes acceptance of the revised Terms.
12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising in connection with these Terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
If you have any questions about these Website Terms of Use, please contact us.
JADAI
Independent Business Advisory
Email: contact@jadai.co.uk
Website: jadai.co.uk
Cookie Policy
1. Introduction
This Cookie Policy explains how JADAI (“we”, “our” or “us”) uses cookies and similar technologies on our website.
It explains what cookies are, why we use them and how you can manage your cookie preferences.
This Cookie Policy should be read alongside our Privacy Policy.
2. What Are Cookies?
Cookies are small text files that are placed on your computer, tablet or mobile device when you visit a website.
Cookies help websites function correctly, improve user experience, remember preferences and provide information about how visitors use a website.
Cookies cannot normally be used to identify you personally, although some cookies may process personal information when combined with other information.
3. How We Use Cookies
JADAI uses cookies to:
• ensure the website functions correctly;
• improve website performance;
• remember your preferences where appropriate;
• understand how visitors use our website;
• improve user experience; and
• help maintain the security of our website.
We do not use cookies to sell your personal information.
4. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of the website.
Without these cookies, certain parts of the website may not function correctly.
Examples may include cookies used for:
• security;
• session management;
• load balancing; and
• remembering essential website settings.
Because these cookies are necessary for the operation of the website, they cannot normally be disabled through our cookie banner.
Analytics Cookies
Analytics cookies help us understand how visitors use our website.
They provide information such as:
• pages visited;
• time spent on pages;
• navigation behaviour;
• website performance; and
• visitor trends.
This information is used only to improve our website and the experience we provide.
Where required by law, analytics cookies are used only with your consent.
Functional Cookies
Functional cookies remember choices you make to improve your browsing experience.
Examples include remembering:
• language preferences;
• cookie preferences; or
• other optional website settings.
These cookies help provide a more personalised experience but are not essential for the operation of the website.
Third-Party Cookies
Some features on our website may rely on trusted third-party services.
These providers may set their own cookies when you interact with embedded content or integrated services.
Examples could include:
• website analytics providers;
• embedded video services;
• online scheduling platforms; or
• payment providers.
These third parties have their own privacy and cookie policies, and we recommend reviewing them where appropriate.
5. Managing Cookies
When you first visit our website, you’ll be given the opportunity to accept or reject non-essential cookies through our cookie banner.
You can also manage or delete cookies through your web browser.
Most browsers allow you to:
• view stored cookies;
• delete cookies;
• block all cookies;
• block specific cookies; or
• receive a warning before cookies are stored.
Please note that disabling certain cookies may affect the functionality or performance of our website.
6. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in:
• our website;
• technology;
• legal requirements; or
• the cookies we use.
The latest version will always be published on this page and will take effect from the date shown at the top of the policy.
7. Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us.
JADAI
Independent Business Advisory
Email: contact@jadai.co.uk
Website: jadai.co.uk
Refunds & Cancellations Policy
1. Introduction
This Refunds & Cancellations Policy explains how cancellations and refunds are handled for services provided by JADAI.
We aim to be fair, transparent and reasonable while recognising that our services involve the allocation of professional time, preparation and expertise.
This policy should be read alongside our Terms of Business.
2. Our Services
This policy applies to all services provided by JADAI, including:
• Business Health Check;
• Advisory Membership; and
• any other advisory services agreed in writing.
Different cancellation and refund arrangements may apply depending on the type of service purchased.
3. Business Health Check
The Business Health Check is a fixed-price professional advisory service.
Once purchased, we’ll begin preparing for your engagement, which may include:
• reviewing onboarding information;
• assessing completed questionnaires;
• reviewing supporting documentation;
• undertaking business analysis;
• preparing recommendations; and
• producing your Business Health Review.
Because professional work often begins before the final report is delivered, refunds depend on how far the engagement has progressed.
Before Work Has Commenced
If you cancel before we have started work on your Business Health Check, you’ll normally receive a full refund.
After Work Has Commenced
Once work has commenced, refunds will not normally be available because professional time and expertise have already been committed to your engagement.
In exceptional circumstances, we may offer a partial refund at our sole discretion where only a limited amount of work has been completed.
4. Advisory Membership
You may cancel your Advisory Membership at any time.
Cancellation will prevent future subscription renewals but will not normally result in a refund for the current billing period.
Your membership benefits will remain available until the end of the period already paid for unless otherwise stated.
No refunds are normally provided for:
• partially used subscription periods;
• unused meetings;
• unused advisory support; or
• unused membership benefits.
5. Meetings and Appointments
If you need to rearrange a scheduled meeting, we ask that you provide as much notice as reasonably possible.
Where reasonable notice is given, we’ll make every effort to agree an alternative time.
Repeated missed appointments or cancellations without reasonable notice may result in the meeting being treated as delivered.
6. Delays in Providing Information
Our services rely on receiving timely information from you.
Where questionnaires, documents or requested information are significantly delayed, delivery times may be extended accordingly.
If an engagement remains inactive for an extended period, we reserve the right to close the engagement.
Where substantial work has already been completed, refunds will not normally be available.
7. Cancellation by JADAI
We reserve the right to decline, postpone or cancel an engagement where:
• we identify a conflict of interest;
• required information is not provided;
• abusive or inappropriate behaviour occurs;
• payment has not been received;
• continuing the engagement would be unlawful; or
• circumstances beyond our reasonable control prevent us from delivering the service.
Where JADAI cancels an engagement before work has commenced, any fees paid will normally be refunded in full.
Where work has already commenced, any refund will reflect the work completed at the time of cancellation.
8. Consumer Rights
Nothing in this policy limits or excludes any statutory rights you may have under applicable consumer protection legislation.
Where those rights apply, they will take precedence over this policy.
9. Changes to This Policy
We may update this Refunds & Cancellations Policy from time to time.
The latest version will always be published on our website and will apply to new purchases made after its publication.
10. Contact Us
If you have any questions about this Refunds & Cancellations Policy, please contact us.
JADAI
Independent Business Advisory
Email: contact@jadai.co.uk
Website: jadai.co.uk